Waverly & Sutton Refund Policy
We stand behind the quality of every product we sell. If you are not completely satisfied with the quality of your merchandise, you may return it for a refund or replacement within 30 days of the shipping date. NOTE: A 30% re-stocking fee will apply.
We've created this easy return and exchange process to make your experience as effortless as possible!
Steps to Return or Exchange a Product:
To Return an Item for a Refund:
- Please send an email to Help@waverlyandsuttongifts.com for authorization before returning any merchandise. Our customer service team will respond within 24-48 hours. Again, do not return a package unless you have received prior authorization. We reserve the right to refuse all returns that are sent to us without prior authorization.
- Once our team has approved the return/exchange/refund, the team member will email you a return label.
- Package your return using the return label provided by our customer service team and drop off at a UPS facility. You must use the return label sent by our customer service team. Do not send returns to the original mailing address from which your product was sent to you.
- Our customer service team member will notify you when the return has been received at our facility.
- Once we have received your return, the funds will be returned to the original form of payment in 7-10 business days.
To Return a Personalized Item for a Refund:
If you would like to return a personalized item, please note all web orders are produced exactly as submitted at the point of purchase and therefore we cannot replace or refund orders that are submitted errantly.